Managed Services
Your agents keep improving. We run them.
Traditional Approach
Traditional managed services are reactive: you pay for headcount that monitors dashboards and responds to tickets. Staff augmentation fills gaps without building capability. SLA-bound contracts measure response time, not business value delivered.
- Staff augmentation filling headcount gaps
- Reactive support: fix when broken
- SLA measured in response time
- No roadmap beyond the current contract
- Vendor lock-in to proprietary tooling
x2machines Approach
x2machines Managed Services runs on the ADC™ EVOLVE phase — continuously optimizing your agent fleet using Wardley mapping, fitness functions, and A² Maturity Model™ uplift planning. We don't just keep the lights on. We make your system smarter every quarter.
- Continuous EVOLVE cycle improving automation capability
- Proactive Wardley-driven optimization before issues arise
- SLA measured in maturity level uplift and ROI
- Quarterly maturity uplift plan with targets and milestones
- Open architecture — you own every component
$15–50K
Per month investment
Quarterly
Maturity uplift reviews
24/7
Agent fleet monitoring
L4→L5
Typical 12-month journey